Its the 2nd December.On 25th November, I took out a new car insurance policy due to start on 26th December.On the telephone,I only included 1 year NCD, as was unsure about company car insurance being valid NCD.After reading tesco t&cs, that company car insurance was valid, I telephoned Tesco bank to amend my NCB.I was advised to send my NCD in. I explained that the previous year (2016) NCD would be explained on my previous insurer "Admiral" renewal letter. I also explained that separate to this, my NCD from my company car for the 2010 to 2015 period would be explained on a company letter. Tesco described the letter format, and I agreed it was suitable. All info submitted to [email protected], as required.Today, I chased up my NCD. No notification from Tesco. They said my company insurance letter was the correct format, but they wouldnt consider it, as it was a seperate letter to the Admiral letter. I explained I was advised this was ok earlier by Tesco, but the advisor would not listen, or allow me to talk to the department responsible for making this decision. Why can't two seperate pieces of paper be accepted?The evidence is there.The telephone advisors apologise I was previously mis informed. I am extremely frustrated with this, and disappointed. I feel like cancelling this insurance, and my Tesco banking current account, 2 x savings accounts and credit card. Seems computer says no, and no one wants to talk around the subject.
Hi there, thank you for your post. I’m sorry to hear of the issues you have been having and if you have received incorrect information. When accepting no claims bonus we look at a number of things, please see below:
The proof is in the customer's name
The proof is less than 2 year old guidance. or 3 years if a previous Tesco policy
Shows number of years NCD
It’s an acceptable document (Renewal/Cancellation/NCD record) On Company/Letter headed paper.
Classic car NCD is acceptable as long as it meets standard criteria
Must be from the most recent insurer
Please note that as your no claims bonus from Admiral was the most recent this is the only one we can accept as we are unable to add no claims bonus together. Admiral would have needed to accept your company car no claims bonus and then send proof to you of the total number of years in order for us to accept this.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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EmployeeHi there, thank you for your post. I’m sorry to hear of the issues you have been having and if you have received incorrect information. When accepting no claims bonus we look at a number of things, please see below:
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