Hi - why do I get emails from Tesco saying my latest monthly statement is available online or on the app when it isn’t yet available on either? The email came at 6.07 am this morning, I looked at 7 pm and still nothing there. It may be therr tomorrow I guess. Very frustrating but why send an email too early??
Hey @CSkelly6, thanks for getting in touch 🙂 We do send you a monthly email alert to advise you, your statement is ready to view on the day your statement generates. The statement loads up on online banking after midnight on this day. Apologises for any inconvenience this causes. Please let me know if there is anything else we can do to help.
@CarolineD. Thank you for replying. I understand now and will wait a further day. But I do think the wording of the email notification could be changed to be clearer. Thank you
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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Fresh Eyes
06-03-24 19:16@CarolineD. Thank you for replying. I understand now and will wait a further day. But I do think the wording of the email notification could be changed to be clearer. Thank you
CarolineD
