I cannot open the Tesco Banking app on my iPhone using iOS 16.7.6, it keeps crashing. This means I cannot authorise payments online that ask me to open the app to authorise them, and there is no alternative, for example a text to a mobile number. Any ideas?
Thank you
Hey @FAL, thanks for getting in touch 🙂 I'm sorry to hear you're having difficulty with our Mobile App. So we can check this for you, please send a private message to @Tesco-Bank using this link.
@FAL In case this is of interest to anyone else, I finally managed to reset the app by deleting it, through the storage function on iPhone, which deleted all my information, and then started again as a new customer - everything now back in place - fingers crossed that it works more than once!
However, judging by the number of people in this community who have had the same issues in the past 6 months, Tesco really needs to fix it!
- - - Updated - - -
@CarolineD Thanks, I have finally managed to reset it - see comment below
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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CarolineD
