Hi, at least one month ago I sent my Driving Licence to Tesco Bank and I haven´t recieved it back yet. I am concerned that my driving licence has been lost by you. When I opened my new account with Tesco Bank, I had to send a few documents on your request, but one of them was not valid so Tesco Bank sent me another letter (with another mail envelop) requested an extra valid document so I attached my driving licence which resulted in Tesco Bank approving my account. The rest of documents have been returned with exception of my driving licence. Please, could you check where is my driving licence? I would appreciante if you return this document as soon as possible. Thanks in advanceRegards
Hi @jsolar, I'm sorry to read that your licence hasn't been returned. This is something we'd need to investigate for you over the phone. Let us know what kind of account you've opened and we can give you the number to call.
Thanks for confirming , can you please give us a call on 0345 678 5678 so we can look into this further? Lines are open Mon - Fri: 8am - 10pm and Sat - Sun: 9am - 5pm.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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request by law enforcement or other government agencies;
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Security
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Privacy
We ask that you do not post any personal information to Your Community, such as your full name, contact details or account numbers. We also ask that you do not post personal information about others, or ask others to disclose their own personal information on Your Community. In some specific and rare circumstances we may offer you the option to provide us with personal information via the private messaging function of Your Community. You will not be under any obligation to do this, but it may assist us in helping you.
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Access and correction
We reserve the right to instruct the moderators to remove any posts in Your Community containing phone numbers, street addresses, or otherwise personally identifying information on the grounds that we're not able to verify the information as being your personal information or that of a third party.
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Limitation of liability
You agree that, to the maximum extent permitted by law, at no time will we (including our officers, directors, owners, employees, agents, representatives and assigns and the moderators) be liable for any costs, direct or indirect loss or damages, consequential loss, howsoever arising out of your use of Your Community, the content you or other users post or otherwise make available on Your Community (including, but not limited to, damages relating to loss of business, loss of money, telecommunications matters, exposure to any form of virus, bugs or such other malicious code, theft, damages or other losses you or any third party may suffer) regardless of whether the claim is based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise.
Choice of law and location for resolving disputes
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Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
EmployeeHi @jsolar, I'm sorry to read that your licence hasn't been returned. This is something we'd need to investigate for you over the phone. Let us know what kind of account you've opened and we can give you the number to call.
ScottW
RossM
