Hi. I just made a call to tesco bank and asked them to cancel my policy as my renewal price was tenner higher than last year i paid each month. I've been told that my policy will be cancelled on 20th this month. I had direct debit set up on 17th and tesco charged me my monthly price for insurance which is £81,79 for just 2 days my policy. Is that right to do it by tesco? Should i call them and ask for refund?
Hi , thanks for getting in touch. It sounds like the direct debit was the final payment for your old policy, so we wouldn't be able to refund this for you. If you want to double check though, call us on 0345 246 2895, available Mon - Fri: 8am - 9pm and Sat - Sun: 9am - 5pm, and our Car team will let you know.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Choice of law and location for resolving disputes
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Modifying these Terms of Service
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EmployeeHi , thanks for getting in touch. It sounds like the direct debit was the final payment for your old policy, so we wouldn't be able to refund this for you. If you want to double check though, call us on 0345 246 2895, available Mon - Fri: 8am - 9pm and Sat - Sun: 9am - 5pm, and our Car team will let you know.
ScottW
