Hi all, It took me a while to find that I may be able to contact someone from Tesco from a community board, as calling you from Australia isn't as easy as I wish it was. I'm trying to cancel a home insurance policy which you're taking from my bank account each month. I've cancelled the DD, but trying to be a nice customer to let you know as well. Can a member of the Tesco team contact me directly as I'd rather not havemy (entire) story on public display. I've noticed that the monthly payment increased considerably, but received no communication about this. I tried to log in on line, but apparently my personal details don't match anything you have on file (but you're taking my money every month). Would very much appreciate a response - thanks.
Hi , I'm sorry to hear that you're having issues getting a hold of us. We can't cancel the policy via this page, but if you call our Home Insurance team on our international number 00443452462904, we can arrange that for you. Our opening hours are 8am - 9pm Mon - Fri and 9am - 5pm Sat - Sun. Alternatively, you can cancel your policy by writing to us at Freepost RSJB-RZZY-HTJB Tesco Bank Customer Service, P O Box 276, Newcastle Upon Tyne, NE12 2BT. Please include your policy number, DOB, address and a signature if you are writing. We would issue the renewal notice either to your online account or the postal address that we hold on file for you to be received no later than 21 days before the renewal date. I hope this helps.
Hello Ross - thanks for the reply. Part of the problem is that I don't have any copies of paperwork in Australia, and I've entered my details online to find the policy, but get a message saying that nothing matches the details I've provided. Would appreciate help on how to proceed in this case...Thanks.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Modifying these Terms of Service
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Former Community ManagerHi , I'm sorry to hear that you're having issues getting a hold of us. We can't cancel the policy via this page, but if you call our Home Insurance team on our international number 00443452462904, we can arrange that for you. Our opening hours are 8am - 9pm Mon - Fri and 9am - 5pm Sat - Sun. Alternatively, you can cancel your policy by writing to us at Freepost RSJB-RZZY-HTJB Tesco Bank Customer Service, P O Box 276, Newcastle Upon Tyne, NE12 2BT. Please include your policy number, DOB, address and a signature if you are writing. We would issue the renewal notice either to your online account or the postal address that we hold on file for you to be received no later than 21 days before the renewal date. I hope this helps.
08-08-18 09:54Hello Ross - thanks for the reply. Part of the problem is that I don't have any copies of paperwork in Australia, and I've entered my details online to find the policy, but get a message saying that nothing matches the details I've provided. Would appreciate help on how to proceed in this case...Thanks.
RossM
ChristopherP