Hii have credit on my card, I have no pending payments, I am up to date with all my payments....yet I cannot use my card!i tried to call but after 30 minutes I hung up!! I am disabled and vulnerable and need the use of my card to pay for food from someone who is collecting shopping for me! Help! I’m getting very frustrated!
Good evening. First and foremost I'm sorry to hear you are having trouble using your card. I've found the following information under the FAQ for COVID-19: Credit Cards
0345 300 4278
Mon-Fri 8am – 7.00pm
Sat & Sun 8am – 7.00pm
I had to call up the other week about my card and tried around midday and got through relatively quickly to the customer services team. Completely understand your frustration and I hope you're able to get it resolved ASAP.
Hey , I'm really sorry to hear this and appreciate your frustration. If you send a private message to Tesco-Bank, we'll see if we can help here. However, please be aware, we may need you to call - Chris
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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Guestheanor_man_3417-04-20 20:54Good evening. First and foremost I'm sorry to hear you are having trouble using your card. I've found the following information under the FAQ for COVID-19: Credit Cards
20-04-20 09:14Morning You can find our how to send a private message in this link.Hope this helps :-))
Tesco-Bank
