I have Tesco online banking, Credit Card, and want to add a newly opened savings account.
When trying to achieve this and after adding sort code and account number there is a box to enter a code. The code should be sent by sms to the registered mobile number. The code is not being received and the only option offered is to cancel and try again! No, that doesn't work.
I've had this problem before when trying to log into internet banking. No sms has been sent after numerous attempts - different phone number. I've had to use the call to landline for a code. This option is not shown when adding an account. Any ideas?
Hi @newagetraveller, thanks for getting in touch. So we can check we have the right mobile number on file, please give our Online Helpdesk a quick call on 0345 300 3511 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm)
Thanks for the reply Robbie. This happened some time ago when I couldn't log in to my credit card account. No code by s.m.s.. Fortunately I was able to get the code via a landline call. I know the mobile number is correct. No problems like this from other financial institutions, therefore not my phone or network.
I tried phoning but the wait was unacceptable and I gave up.
I've now opened similar elsewhere and will not continue with the Tesco account. There's no way I'm going to add funds to an account that I can't see!
Thanks again.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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