I have recently received a refund to my credit card which has put me in credit, however it is still asking me to pay the minimum or previous balance. When I try my usual debit cards to do so it will not go through. Help!
Last edited by Joes0ap; 20-07-22 at 10:30.
Reason: Spelling mistake
The issue probably is caused by minimum payment ignoring the refund.
The issue was caused by some people who if they could not afford the minimum payment that month would buy something then return it get a refund. The original software would see the refund as a credit in excess of the required minimum payment and not flag up that no payment was received.
I would phone customer services who should be able to sort this out over the phone.
Hey @Joes0ap, if your current balance is in credit, you do not need to make a payment. The online banking will always show your statement minimum payment.
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JoeC
