Dear Tesco Bank et al,
I took out a Car Insurance Policy with Tesco Bank a few years ago, which is now expired. However, the account I used to view my Policy Documents is still active but I am unable to either close the account or even reset the password while logged on? There is no password reset option at all! Hard to believe your portal complies with GDPR!? Nor have I found any information on your website or forum regarding how I can request this?
My Goggle Chrome password manager informed me that the password for my Tesco account is weak, and should be changed. My account still has my personal data, so I am rightly concerned.
Please advise on how I can close the account please? And hopefully you will redesign your customer portal to enable password resets, even if this is a feature only found on legacy accounts.
@JerrySpringerRIP Hey there, thanks for getting in touch. You can reset your password by clicking 'I've forgotten' on the Your Insurance Account login screen. Once you fill in the required details, you'll be reminded of your username and then you'll be able to reset your password. Please let me know if you have any further issues with this.
@JerrySpringerRIP Hey there, thanks for getting in touch. You can reset your password by clicking 'I've forgotten' on the Your Insurance Account login screen. Once you fill in the required details, you'll be reminded of your username and then you'll be able to reset your password. Please let me know if you have any further issues with this.
Thank you for your prompt reply,
Okay, so you cannot change your password once you are logged in but you can in theory change it via the initial login splash page, after you are instructed to type your password! I did this and the system informed me that it does not have a telephone number on record, so that it can send me a one-time access code, to reset my password. That's odd because I updated my account yesterday with my new number, as the one on file was an old number?
The rest of the message said:
"You can give us your phone number by contacting us. Please click on the button below to restart login
Not the right number? Contact us."
However, these links are meaningless, as they do not point towards a number I can call, only FAQs that suggest I log on to my account and do it there. As I have tried to reset my password, my original password no longer works.
Ultimately, I don't want to reset the account - I just want to close the account, but I cannot find any information on how to do this.
You're saying that I cannot close an account that I only used 2017/18? That doesn't seem right? I just checked and my Tesco Bank Insurance Policy ended March 2018, so in fact that is over 5yrs ago.
Why can't I request for an account that is holding my personal data, to be closed down, when I am not in receipt of any other services from Tesco Bank?
I am moderately satisfied that the account is now in a "pending reset" state and that no-one can log into it, as I presume that the previous weak password has been over-written. As mentioned, I have no requirement to log back into the account, however, I would like to ensure that no-one has access to my personal data, including Tesco Bank.
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ChristopherP
