Hello, I had set up a DD for my credit card but it wasn't taken and now I've been charged £12 late payment charge and am worried I will lose the 0% interest on my card, please help? thanks
Hello , When you set up the Direct Debit I would check your most recent credit card statement and/or any communications from Tesco Bank. Sometimes there can be a short delay in setting Direct Debits up, and you should've been advised to make a manual payment to your account in the meantime, until the set up was complete. This is what I feel has happened in your case.
what si the point of private messging tesco, giving them all my details for them just to say "ring the helpline"....? i am came onto here to avoid sitting on a helpline queue for hours! easier to cancel the card! thanks Tesco
Hi Clare, I'm sorry to hear that. We are limited on what we can discuss on this channel, and some queries need to be discussed over the phone. If you can message us at with your full name, DOB and postcode, I can take a closer look at this – Christina
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Guestheanor_man_3413-02-19 19:16Hello , When you set up the Direct Debit I would check your most recent credit card statement and/or any communications from Tesco Bank. Sometimes there can be a short delay in setting Direct Debits up, and you should've been advised to make a manual payment to your account in the meantime, until the set up was complete. This is what I feel has happened in your case.
19-02-19 08:03what si the point of private messging tesco, giving them all my details for them just to say "ring the helpline"....? i am came onto here to avoid sitting on a helpline queue for hours! easier to cancel the card! thanks Tesco
ChristinaG
