I recently changed my PC - the old one had Security software paid for by annual subscription from Tesco Credit Card - I need to ensure the annual subscription is prevented before it attempts to renew on 4th / 5th November 2022
Hello Kelly - when my old PC "died" I lost access to my Symantec Norton portal and the account details on the old PC. I think the subscription renewal is one of those that happens automatically unless the customer notifies Symantec Norton otherwise. My new PC has McAfee Security for 3 years - so I'm definitely not going back to Symantec Norton. I thought one way to avoid the Symantec Norton renewal in early November would be to notify Tesco not to pay it. All I want is reassurance from Tesco that the renewal will not happen.
Peter
Please give our team a quick call on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm), and we'll be able to add this to a Stop list. Please note, our Customer Service Centre has been impacted by COVID 19 and as a result, some of our services are closed from 5pm until 8am @PJSaund
KellyT - thanks for the advice I will call them.
In addition I found a way to access Norton Subscriptions separately from my old portal and get into my account then canceled the renewal that way - so should be OK
Peter.
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Fresh Eyes
24-09-22 12:31Hello Kelly - when my old PC "died" I lost access to my Symantec Norton portal and the account details on the old PC. I think the subscription renewal is one of those that happens automatically unless the customer notifies Symantec Norton otherwise. My new PC has McAfee Security for 3 years - so I'm definitely not going back to Symantec Norton. I thought one way to avoid the Symantec Norton renewal in early November would be to notify Tesco not to pay it. All I want is reassurance from Tesco that the renewal will not happen.
KellyT
