Hello, I sent a chargeback in on 1/10 but haven’t heard anything or received an acknowledgement. Please advise if this is normal, how long should I wait or if there is someone I can speak with. Thank you
You should have receive an automated reply to your email when submitting your claim.
It would appear that this has not happened for one reason or another.
I suggest that you send Tesco Bank a private message, to check your account for receipt of your claim.
Please click on this link Tesco-Bank then scroll down, on left hand side click 'Send Private Message'.
Complete it and send your message securely and privately.
Please include your full name, date of birth and postcode along with details of your chargeback.
You will receive a reply to your private message with confirmation.
Hi @skelly1, sorry to hear about that. Can you please send over a private message to @Tesco-Bank? I'll then be able to take a closer look into this for you.
Hi @skelly1
I'm sorry to hear you've not heard anything regarding your chargeback.
I see KellyT has replied to your message and asked that you send Tesc Bank a private message so they can take a closer look into this for you.
To do this click on this link Tesco-Bank then scroll down, on left hand side click 'Send Private Message'.
Complete it and send your message securely and privately.
Please include your full name, date of birth and postcode along with details of your chargeback.
You will receive a reply to your private message when they've looked into this.
Hope this helps, Caz @25H
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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09-11-20 11:08Verified AnswerHi @skelly1
Community superstar
KellyT
