You can't chart to the fraud team online. To speak to a colleague, you can reach them on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.
To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.
I hope this helps.
Regrettably that doesn't help me at the moment. I'm in Dubai until Monday. Shortly after I checked in at my hotel I had a Tesco CC message saying that a payment for £17000+ (exact figure was given) to the hotel/owners I'm staying at was declined. When I replied that this was not a correct payment Tesco CC fraud depth phoned me here in Dubai. However at £1 a minute to receive calls and after Tesco CC taking 10 mins to put me through, I was cut off 3-4 minutes into discussing it. My "top up" credit on phone had run out. I messaged on the original sms thread asking them to recall me but they haven't. When I tried my card earlier this evening it was declined. Fortunately I have other cards. I am not phoning them from dubai at £2.50/minute to make calls so I'll have to sort when I get home
@Airwaved I'm really sorry to hear about this and appreciate how frustrating this must have been. As we were unable to speak to you directly the team will have taken the decision to put a block on the card to protect your account, but I understand this has caused an inconvenience. I'm glad to hear you've got other cards to use though.
I hope you enjoy the rest of your time in Dubai, and you can speak to the team directly upon your return.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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Your Community Expert@Airwaved Hey there, thanks for getting in touch!
27-03-25 18:04Regrettably that doesn't help me at the moment. I'm in Dubai until Monday. Shortly after I checked in at my hotel I had a Tesco CC message saying that a payment for £17000+ (exact figure was given) to the hotel/owners I'm staying at was declined. When I replied that this was not a correct payment Tesco CC fraud depth phoned me here in Dubai. However at £1 a minute to receive calls and after Tesco CC taking 10 mins to put me through, I was cut off 3-4 minutes into discussing it. My "top up" credit on phone had run out. I messaged on the original sms thread asking them to recall me but they haven't. When I tried my card earlier this evening it was declined. Fortunately I have other cards. I am not phoning them from dubai at £2.50/minute to make calls so I'll have to sort when I get home
Mark_TB
