1 am waiting a refund from my holiday accommodation and put a claim in through tesco disputes over 5 weeks ago, I got a automatic reply that it had been received. Some one rang me from tesco last week but I couldn’t answer , when I rung back the message said it wasn’t important one would contact me again. Can I contact anyone to see if my claim is being dealt with? Thank you
Hi , if we've contacted you by phone then they will get in contact for an update as soon as possible. This may either be by phone call, letter or text - Ross
Hello - two charge back requests were submitted back in June and escalated on 5th August. Was told within 28days I would receive text messages advising of resolution. I have heard nothing yet. Who can I speak to? The customer service number isn’t particularly helpful in this respect. Thanks Leah
Hi Leah, I would recommend that you send Tesco Bank a 'Private Message' and request your message is passed to disputes to respond with an update.
Please Click on this link @Tesco-Bank and it will take you to a page, 'About Tesco Bank'.
Towards the top right of the page in the blue panel click onto 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please include your full name, date of birth and postcode.
You will receive a reply to your private message .
Best wishes, Chris, @CSKBrambles
Hi I'm sorry to hear you're still waiting for your refund.Please confirm your full name, DOB and postcode as requested by Amanda at Tesco Bank.To do this click on this link @Tesco-Bank and it will take you to a page, 'About Tesco Bank'.
Towards the top right of the page in the blue panel click onto 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please remember to include your full name, date of birth and postcode.
You will receive a reply to your private message when they've checked it out for you.Warm wishes, Caz
Hi I can appreciate it's such a frustrating time.Tesco Bank will reply to your message after they've checked out your chargeback requests via private messaging.Warm wishes, Caz
Hi I'm finding that customer service lines everywhere are rubbish at the moment not just Tesco!! A lot of companies seem to be using the current situation as an excuse for poor customer service and its almost impossible to speak to another human anywhere. I will say however that once you private message they are pretty good at following up, I know its not quite the same as speaking to someone but it works. My claim took 10 weeks for the refund but then was annoyingly disputed by the original supplier so im still in limbo knowing if the money is mine? Sadly its not a quick process so try to be patient and not lose the plot. Regards
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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Former Community ManagerHi , if we've contacted you by phone then they will get in contact for an update as soon as possible. This may either be by phone call, letter or text - Ross
04-09-20 08:38Hello - two charge back requests were submitted back in June and escalated on 5th August. Was told within 28days I would receive text messages advising of resolution. I have heard nothing yet. Who can I speak to? The customer service number isn’t particularly helpful in this respect. Thanks Leah
04-09-20 08:46Hi Leah, I would recommend that you send Tesco Bank a 'Private Message' and request your message is passed to disputes to respond with an update.
RossM
Tesco-Bank
