Mobile Banking App

Why does my device no longer support the Mobile Banking App?
We’ve recently updated some of our security measures for our Mobile Banking App, which means that some of our customers...
I have forgotten all of my log in details. How do I get new ones?
If you have forgotten your password or passcode you can reset this using our Mobile Banking App. Simply open our app and...
One of my accounts is not showing in the app. What should I do?
You can view and manage all of your Tesco Bank accounts in one place using the Mobile Banking App. In order to view the...
How do I pay my Credit Card from the Mobile Banking App?
Credit card repayment calculator
Find out how much you could save by changing the way you pay off your credit card....
How do I request a balance transfer using the Mobile Banking App?
You can process a balance transfer from another credit card to your Tesco Bank Credit Card using the Mobile Banking App....
I am changing my phone. What should I do?
If you've got a new phone, it's easy to register the Tesco Bank App to your device using the New Device Transfer feature....
What is a pending transaction?
When you spend with your credit card, the retailer will request approval from us to debit your account with the transaction....
I am going abroad, will I be able to access the Mobile Banking App?
You should be able to access the app if you're abroad, but please remember that the app needs an internet connection and...
Why am I getting a 'device not compatible' error message in the Google Play Store?
We're aware of an issue where some people get a "Device not compatible" error message in the Google Play Store...
Can I access the Mobile Banking App from any device?
Our Mobile Banking App is available on Apple and Android devices. We don’t currently support any other mobile platforms....