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How do I order a new/reminder PIN for my Instant Access Savings Account card if I've forgotten it?

For your Instant Access Savings Account card, you can request a new PIN or a reminder if you forget your current PIN either online or by phone.

Online

  • Log in to Online Banking, click on your account and then select 'Manage account' on the right-hand side.
  • Select the account name, above the sort code and account number on the Account Overview, then choose 'Request PIN reminder' from the menu.
  • Enter the last four digits of your card number and choose whether you want to get a new PIN or a reminder of your current PIN.
  • You'll receive your PIN within 3-5 working days by post.
By phone

  • Contact us and we'll send you a new PIN or a reminder of your current PIN.
  • You'll receive your PIN within 3-5 working days by post.
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