Planned maintenance
To ensure we continue to deliver excellent service to our customers we’re carrying out some planned upgrades to our systems. As a result, Online and Mobile Banking is unavailable to customers from 8pm on Saturday 22nd until approximately 6.30am on Sunday 23rd. For any urgent queries during this time please call our Customer Service department. Sorry for any inconvenience.

Will I get an annual Certificate of Interest automatically?

You can access your Certificate of Interest in your document store in Online Banking after 12th April each year. Due to volumes processed at this time, it can sometimes take a day or two to appear.
Alternatively, you can see the amount of interest you have been paid in your transactions, which you can view in Online Banking or the Mobile Banking App.
We no longer automatically issue a Certificate of Interest via post; however, one can be provided on request.
If your account is closed this will not be available in your Document Store and you will need to contact us, however you can request this at the time of your closing your account.
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