I haven't received my promotional offer?

Tesco Clubcard points - It can take up to 6 weeks for Clubcard points to be added to your Clubcard account. You will be able to see your transactions when you log on to your online Clubcard account or via the Clubcard app.

Clubcard points are turned into Clubcard vouchers quarterly in February, May, August and November and it depends on when the Clubcard points are applied as to what statement you will receive the Clubcard vouchers in.

If you'd like your Clubcard vouchers earlier, you can use Faster Vouchers via your online Clubcard account or the Clubcard app and get them within 24 hours.

Giftcard - It can take up to 6 weeks from the date your policy started. If you have not received it after this time, then please call us.

For other important things to check and eligibility information, please see our checklist.

If you’d like to view our opening hours, please visit our Contact Us page.
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