General Information

Name change – what do I need to do?
If you need to change your name with us, you need to send us your request in writing. Your letter should include;
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How do I manage my marketing preferences?
You can amend your marketing preferences across all your products through Online Banking. Once logged in, simply follow...
What is Power of Attorney?
Power of attorney (POA) is a legal document that gives someone the authority to make decisions about property and finances...
What is a deputyship order?
A deputyship order gives you the ability to make decisions on behalf of someone who has lost the capacity to make financial...
How do I register my power of attorney/deputyship order with Tesco Bank?
Contact the relevant department relating to the product you wish to register your Power of Attorney/Order against:
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What will the Attorney/Deputy be able to do once it's all set up?
Attorney/Deputy can usually:


  • Access the account over the phone where the attorney/deputy will be
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When arranging Power of Attorney, can I send a photocopy?
We only accept the full Power of Attorney document, either the original or a fully certified document. The document must...
Can our customer still use their own account?
If our customer has mental capacity, they will still be able to operate their account in the same way as they did before...
What happens when or if our customer loses capacity?
  • Our customer will be unable to operate their account.
  • Our customer will have their cards, telephone and online banking
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Do I need to send the Power of Attorney and identity documents to close an account?
Yes, we will still require all documents to be sent in to allow us to comply with the General Data Protection Regulation...