Disputed transactions and Chargebacks

If the retailer is offering a refund or if you have protection with ATOL or ABTA, we’d ask you to give them the opportunity...

If you don’t recognise a transaction at all, please visit our unrecognised transactions page for more information.
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If you don’t recognise a transaction on your account, you can contact us for assistance. It’s worth considering a couple...

If your dispute is about a holiday or trip, then please visit our chargeback page and select 'My dispute relates to Travel/Holidays'....

If you’ve not received a refund that you’re due from a retailer then we may be able to reimburse you with a chargeback....

If you have a recurring payment or subscription coming out of your credit card or current account that you’d like to cancel,...

If you’ve been charged twice for the same purchase by mistake, we may be able to reimburse you with a chargeback.
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Please try and contact the retailer first to resolve the dispute. If something you bought was delivered damaged, you must...

List of Common Retailers

Below is a list a of common retailers and their trading names to help identify transactions on your statement.
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If you’ve been charged the wrong amount we may be able to reimburse you via Chargeback. So we can help you as quickly...