I recently just got a new credit card I've sent through the pin activation, but haven't received a physical card yet. It's been over 3 weeks now. Just wondering if this is due to delays or if I have to add a card to my apple wallet to use it? Thanks :)
Hi @adamtwix22, thanks for getting in touch. Following a successful application, you should receive your PIN within 3-6 days followed by your card within 5-7 days, as we send the card and PIN separately. Due to the recent postal strikes, it may take slightly longer than usual for your card to arrive.
If it's been significantly longer than this since you applied then please give us a quick call on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and my colleagues can send a new one to you. To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through. Sorry for any inconvenience caused.
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Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Staff
14-12-22 15:43Verified AnswerHi @adamtwix22, thanks for getting in touch. Following a successful application, you should receive your PIN within 3-6 days followed by your card within 5-7 days, as we send the card and PIN separately. Due to the recent postal strikes, it may take slightly longer than usual for your card to arrive.