Customer services on 0345 678 5678 has recorded message saying that accounts can be closed on line. I could not find a link. One CS adviser told me I had to do it by phone after the balance was reduced to Zero. I did that and called again. That adviser closed the account but then told me that I could have done it on line - a recent change to the system - but the link was hard to find. I tried again (to close another Internet Saver a/c), but still failed to find a link, only advice to phone Cust Servs.
What is the current procedure for closing an internet Saver account? Whatever the answer, why are your Cust Serv advisers giving contradictory advice and is the recorded message correct?
What is the current procedure for closing an internet Saver account? Whatever the answer, why are your Cust Serv advisers giving contradictory advice and is the recorded message correct?
