Paying credit card statement by direct debit and needing to know the balance

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  • SWMs's Avatar
    Fresh Eyes
    Hello there my name is Mark. Below is my original questions and the a reply with an answer. Thank you ChristopherP for your reply. My concern is that it is has gone 25 days since my last statement, which is still showing as 9th June and hasn't been updated. Also I have never been notified in advance of my credit card statement, I even have the payment notification set up on my app.
    It would be nice to know when I log in to the app what the credit card statement balance will be so I know I can prepare for it.
    Many thanks
    Mark

    I have my payment set up as direct debit to pay the monthly statement amount. My first question is, how do I see what the payment will be before it comes out (Statement balance)?
    When I log in to my online banking, I can see my spending and what's pending. I can also see my balance, available credit and how much I would like to pay - Statement balance or minimum payment.
    The statement balance shows the amount from the previous month which has already been taken. Second question, when is this updated? I would like to prepare my finances to make sure this payment is covered. Thank you in advance for you help.
    ChristopherP
    Yesterday 10:09


    @SWMs Hey there, thanks for getting in touch. Your first statement will be produced around a month after you open the account and your first payment will be 25 days after. Your statement will outline how much you need to pay. We will notify you when your statement is ready to view. I hope this clarifies things for you.
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  • Verified Answer

    ChristopherP's Avatar
    Your Community Expert
    Verified Answer
    @SWMs If your statements are produced on the 9th of each month, then your July statement won't be ready for another 2 days. You can set up statement alerts in Online Banking; this is outlined here. Once your statement produces it will confirm how much your payment will be.


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