So, the Tesco mobile banking app no longer works on my phone. Since the upgrade of the app, mine doesn't work and I can't reinstall a newer version for Android as it no longer appears in the store.
The problem I have is that when using my credit card online for purchases, it wants to authorise using the app and I can't as I no longer have the app and can't get it. Therefore, I am now unable to use my credit card online.
How do I get around this please. I tried to phone Tesco but I never got the option to speak to an actual; person about my query and my query wasn't one of the automated options.
So, the Tesco mobile banking app no longer works on my phone. Since the upgrade of the app, mine doesn't work and I can't reinstall a newer version for Android as it no longer appears in the store.
The problem I have is that when using my credit card online for purchases, it wants to authorise using the app and I can't as I no longer have the app and can't get it. Therefore, I am now unable to use my credit card online.
How do I get around this please. I tried to phone Tesco but I never got the option to speak to an actual; person about my query and my query wasn't one of the automated options.
@Rps1106 Hey. Sorry about the trouble you had. I'm glad to hear the issue is sorted. If you have any further problems please get back in touch😀
Hi
I am experiencing exactly the same problem. Mobile app no longer works on my phone as I have Android version 8.0 and app now requires version 8.1 or higher. Hence I can no longer make online purchases unless I buy a new phone!! What is the solution please?
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Modifying these Terms of Service
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Joanne-D
