[KeithRichard]

but each time says "sorry you have out of time."

PLEASE INVESTIGATE IMMEDIATELY, AND CALL ME ON MY MOBILE NUMBER
IMMEDIATELY. THANKS, KEITH.

[ChristopherP]

@KeithRichard Hey there, thanks for getting in touch.

What is it you're trying to register for? Which type of account do you hold with us?

Once you've clarified the above, I'll do my best to help.