I’m hoping someone can help with a problem I’m experiencing due to my own error.
A few days ago I made a balance transfer from my Tesco credit card to another credit card. However, I realised after the transfer that the Tesco card I transferred from
was the wrong one (I have 2 and should have
closed the old, unused one but didn’t).
The tesco card account is still open and has a zero balance but I’m not sure if the transfer went through or if it created an overpayment on the account as I cannot see it in my Tesco app. I only see the one I should have transferred the balance from.
I would like to confirm whether the transfer processed despite the Tesco card being expired with a zero balance and, if so, how to get a refund/transfer to the correct Tesco card (which does have a balance to pay) if there’s an overpayment. The transaction is showing in the new card I transferred the balance to.
Has anyone else dealt with a similar situation? Any advice on how to proceed would be greatly appreciated.
@RStewart85 Hey there, thanks for getting in touch!
You'll need to call us for this. You can reach the Credit Card team on0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.
To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.
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Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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ChristopherP
