The other day I paid off my credit card balance in the Tesco bank app, and then the same day the balance was paid by direct debit so the money has been taken from me twice. How do I get this refunded back to me?
Paid balance off twice by mistake
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- Credit Cards
- mobile app
- confirm balance
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Your Community Expert@AronMorter Hey there, thanks for getting in touch. I'm sorry to hear about this.
The quickest way to get the funds collected by direct debit returned to you is to request a direct debit indemnity with your own bank. They should be able to refund the funds on the same working day, so it is best to contact them in the first instance.
If you have any issues with this, please call the Credit Card team on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.
If you need to ask a question about a Tesco Bank product, you can make a post in Help & Support here
ChristopherP
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