Hi - I had a pending refund on my credit card account (quite a big refund) which had been pending since the 28th November but the refund has disappeared and the money was not refunded to my credit card balance. Can someone please look at this because I am now missing quite a large refund!
Hi - but the pending transaction (the refund) has just disappeared from my app, it's not showing at all. I am wondering that the refund took too long to process as the card then expired. I now have a new card but the refund still has not been processed. Was the refund rejected when the card expired? There's no easy way to speak to someone directly about this without calling, but the call centres are always closed by the time I have a chance to call.
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How we collect and use your personal data
Tesco Bank which is a trading name of Barclays Bank UK PLC take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community (“The Community”) is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. The Community content may be viewed by both members and non-members.
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Modifying these Terms of Service
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Fresh Eyes
02-12-24 17:02Hi - but the pending transaction (the refund) has just disappeared from my app, it's not showing at all. I am wondering that the refund took too long to process as the card then expired. I now have a new card but the refund still has not been processed. Was the refund rejected when the card expired? There's no easy way to speak to someone directly about this without calling, but the call centres are always closed by the time I have a chance to call.
ChristopherP
