Hi .. on my newest statement the balance on my credit card doesn't match the balance stated and the minimum payment exceeds the balance.I normally pay through the app but due to a late payment I incurred I tried to speak to an advisor but ended up doing the payment through the automated service for my last statement. I have made a payment through my app today for the balance i have been quoted on the automated service. Im concerned that i may not of payed enough, please help . Thank you
You'll need to call the Credit Card team directly to discuss your balance.
You can reach them on0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.
To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.
@ChristopherP hi there, many thanks for your reply and support. I phoned the credit card team and spoke to a lovely advisor, Ella.
Many thanks again, I really appreciate your help .
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Fresh Eyes
Yesterday 21:21@ChristopherP hi there, many thanks for your reply and support. I phoned the credit card team and spoke to a lovely advisor, Ella.
ChristopherP
