[Moogy]

Hi .. on my newest statement the balance on my credit card doesn't match the balance stated and the minimum payment exceeds the balance.I normally pay through the app but due to a late payment I incurred I tried to speak to an advisor but ended up doing the payment through the automated service for my last statement. I have made a payment through my app today for the balance i have been quoted on the automated service. Im concerned that i may not of payed enough, please help . Thank you

[ChristopherP]

@Moogy Hey there, thanks for getting in touch!

You'll need to call the Credit Card team directly to discuss your balance.

You can reach them on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and they'll be happy to help.

To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through.

I hope you get it all sorted.

[Moogy]

@ChristopherP hi there, many thanks for your reply and support. I phoned the credit card team and spoke to a lovely advisor, Ella.
Many thanks again, I really appreciate your help .

[ChristopherP]

@Moogy I'm glad to hear that you were happy with the service! 😊