[millymolly78]

I got a credit card a few months ago but contactless still doesn't work, do I need to do anything to make it work or could it be a faulty card?

[ChristopherP]

@millymolly78 Hey there, thanks for getting in touch!

You need to make a Chip & PIN transaction on the card to activate the contactless feature.

Have you done this?

[millymolly78]

Hi yes I have, I have only used the card once a month but every time I try contactless, it does nothing so I have to put pin in instead.

[ChristopherP]

@millymolly78 Thanks for clarifying. It sounds like there may be an issue with the card in that case. You can find out how to order a new card here. I hope this helps.