I was assured a "urgent call" back within 24 hours by Tesco Bank (Laura) - it is now 48 hours and I am still waiting and waiting
And this is me simply returning a call from Tesco Bank to me last week Wednesday - I called back on Wednesday later in the day and they didnt seem to know what they were doing. I tried again on Friday and they still didnt seem to know what they were doing, promising me a call back "urgently" within 24 hours (on Saturday). I challenged Laura as to whether a call back would be made on Saturday and whether that area / department was open. I was assured it was.
Unsurprsingly (genuinely) this didnt happen
The service at Tesco Bank is extremely very poor - it is absolutely pathetic and I have had nothing but bother generally since being with Tesco Bank and it seems to be getting much much worse, than better
My blood and fury is absolutely boiling - can it be right that Tesco Bank are so pathetic?
Imagine applying for a Tesco Current account ONLINE via SECURE ONLINE / LOGGED IN STATUS (existing Tesco Bank customer) on 1st Nov - you can even see your application in a "pending" status on your internet banking By 15th Nov you have heard nothing and then call - the Tesco Bank Advisor who calls himself Jed re-does the application over telephone and assures you "this application has now gone through" Snap shot 2 months later in Janaury - YOU ARE STILL WAITING FOR NEWS / INFO / LETTERS ON YOUR APPLICATION - even though you have applied "twice", initially online and then via Jed on telephone.......but ....nothing !!! You then have to ring and chase and chase and follow up..... Eventually gets "sorted" in early February some 3 months later from the first online application made securely within online banking Then a few days later in Feb, Tesco Bank suspend applications .......so if your intentions were to have 2 current accounts in Nov (at the initial outset that was your plan - as you are "allowed or permitted" and this was your intention)......is this FAIR? Because of Tesco Bank pause ....customer has to "wait" a further 2 months for applications to re-open to find the criteria have changed and "old" accounts / customers are unaffected . If Tesco Bank had dealt with the initial application promptly and efficiently ...this customer would not be in this "boat" and possibly had 2 current accounts on old criteria / old T&C Given the T&C on "new" account have also changed for "new" applications but old customers are unaffected (this customer could've been an old custoner on both accounts had the customer been dealt with properly).. Is there a system to put the customer on the old T&C given that Tesco Bank have messed up from the beginning and as a result customer has been disadvantaged for no fault of their own ?
If we include Saturday which Laura advised / confirmed was a day this department / team were working,.... then WELL OVER 48 hours have now elapsed...... which is what Laura generally also advised is when arranged call backs by Tesco Bank were made (maximum) but she definately said she would mark as URGENT and get them to call me on Saturday (within 24 hours)
Now we are OVER 48 hours - even beyond their maximum call back time - and Tesco Bank have failed
Very very very very poor service from Tesco Bank - extremely, embarrassingly poor
Can someone at Tesco Bank take this matter seriously
Just seen another post about Tesco Bank and bad service, commented there - the service is definitely not good I am not a Tesco Bank customer and I will definitely not be joining Tesco Bank if this is how they respond
Thanks for your comments - service and promises are really bad - up to you whether you can stomach such bad service. Yes 72 hours and STILL clock is ticking - no action from Tesco Bank - even though was marked as urgent and assured a call back within 24 hours They have no idea what they are doing
I'm really sorry to hear about this! It's certainly not how we would ever want our customers to feel and we would like to investigate this further for you to find out what has happened and ensure that someone calls you back ASAP.
We just need some details for you so that we can locate your account, if you can send us a private message to our account by clicking the green 'Send a Message' button at the top right which will start up a private conversation with yourself and our team.
In the message please explain your situation briefly and include your name, date of birth, postcode and, if you have it, mobile number.
For details like your DOB, postcode and phone number, we ask for you to format it with additional spaces, i.e. A B 1 2 C D, 2 4 1 0 2 0 1 6 and 0 7 1 2 3 4 5 6 7 8 9 otherwise the information is removed by the system for security purposes.
Michelle Thank you for your reply I can further report the SHOCKING LACK OF SERVICE from Tesco Bank After having been assured by Laura, who is a Manager at Tesco Bank, on Friday last week I would get a call back within 24 hours as she was marking at urgent, no call has been received Friday to Saturday is 24 hoursFriday to Monday (excluding Sunday ofcourse is 48 hours)Friday to Tuesday is 72 hoursFriday to Wednesday (today) is 96 hours.....AND NO CALL BACK AS PROMISED So after 96 hours I have not had a call back that was promised within 24 hours, having been told that call backs are "usually" within 48 hours Well it is DOUBLE the usual 48 Hours and still no call back This is absolutely terrible service beyond comprehension
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
We encourage you to enjoy Your Community. However, please note that by using Your Community, you're confirming to us that you've read and have agreed to be bound by these Terms of Service and our House Rules. If you're unable to accept these Terms of Service and/or our House Rules for any reason, please do not use Your Community.
To the extent that there's any conflict between these Terms of Service, our House Rules, or any other document, posting or communication connected to Your Community, these Terms of Service will prevail.
Any reference to 'we,' 'us,', 'our' is a reference to Tesco Bank which is a trading name of Tesco Personal Finance plc. We are part of the Tesco plc group. For information about our group of companies please visit www.tescoplc.com and click on 'About Us'.
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The views expressed within Your Community are not our views and are not endorsed by us, unless provided by a Tesco Bank representative designated as a Moderator, Your Community Expert or Community Manager. We do not vouch for the accuracy or authenticity of posts or communications and do not take responsibility for any opinions you or other users choose to provide.
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Moderators may communicate with you personally concerning Your Community or related matters. Those communications are confidential between you and us and are not intended to be made public. As such you agree not to post or otherwise disseminate those communications within Your Community or elsewhere, on the Internet or otherwise.
You agree that your registration and access to Your Community may be immediately suspended or terminated without explanation or prior notice. Without limiting the foregoing, the following may, at our sole discretion, lead to a termination of a user's registration and access to Tesco Bank Community:
breach of these Terms of Service, the House Rules or other related agreements or guidelines;
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Termination of your registration includes removal of access to all offerings within Your Community and may also prevent you from engaging in further use of Your Community. Furthermore, you agree that neither us nor the moderators shall be liable to you or any third-party for any termination of your registration or access to Your Community.
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When you upload or submit content (such as text, data, images or names, when permitted) to Your Community, you grant us a right to use, copy, modify, publish or otherwise distribute that content, including any personal information that may be included in the content, for any purpose, including, without limiting the foregoing, the administration and management of Your Community, marketing including in social media, analytical purposes, and new product or service development. The licence you grant us is perpetual, irrevocable, royalty-free, transferable, worldwide, and we'll not be required to obtain your permission for any such use or attribute any content to you.
In submitting content to Your Community, you expressly release us from any and all present and future claims that we have made unauthorised use of your idea.
Your Community and all content on it (including all Tesco Bank logos, trademarks, the look and feel of Your Community, and content posted or communicated by other users) remains the intellectual property of Tesco Bank and/or our licensors and, in the case of content posted or communicated by other users, the relevant user(s). You may not use any such content for any purpose other than to access and use Your Community as envisaged by, and in accordance with, these Terms of Service.
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We do not warrant that Your Community is secure, free from bugs, viruses, interruptions, errors, or other limitations. Any content that you place on Your Community is posted at your own risk, and could be obtained and used by others. You should think before posting or communicating any personal or financial details about yourself on Your Community. You should not reveal information that you don't want to make public, such as posts or communications including your contact information or email address. We'll not be responsible or liable for any loss arising from your disclosure of personal information, or any other information, in any profile, post or communication.
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We ask that you do not post any personal information to Your Community, such as your full name, contact details or account numbers. We also ask that you do not post personal information about others, or ask others to disclose their own personal information on Your Community. In some specific and rare circumstances we may offer you the option to provide us with personal information via the private messaging function of Your Community. You will not be under any obligation to do this, but it may assist us in helping you.
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By using Your Community and accepting these Terms of Service, you consent to the collection, use, disclosure, storage and processing of your personal information in accordance with these Terms of Service and Tesco Bank's web privacy policy.
Access and correction
We reserve the right to instruct the moderators to remove any posts in Your Community containing phone numbers, street addresses, or otherwise personally identifying information on the grounds that we're not able to verify the information as being your personal information or that of a third party.
By submitting your email address to register, you agree that our third party service providers and the moderators may use your email address to contact you directly about your profile or any content you post on User Community and for other administrative purposes related to Your Community.
You further agree that if you wish to collect or use information or content posted or relating to other Your Community users, you must first obtain the relevant user's consent and make it clear that you (and not Tesco Bank) are collecting their information, the reason for which you're collecting their information and explain the purpose for which the information will be used.
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You agree to indemnify, defend, and hold harmless from and against any and all losses, damages, liabilities and costs (including, without limitation, settlement costs and any legal or other fees and expenses for investigating or defending any actions or threatened actions) incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms of Service or the House Rules or claims arising from your content or conduct. 'Indemnified Parties' includes us, the moderators, and all respective officers, directors, owners, employees, agents, representatives, and assigns.
You agree to cooperate with us in the defence of any claim. We reserve the right, at our own expense, to employ separate legal representation and assume the exclusive defence and control of any matter subject to indemnification by you.
All third party content (content posted or communicated by registered users including any content) is the sole responsibility of the registered user posting or communicating the content. You acknowledge and agree that we don't control and are not responsible for the third party content. As such, you shall fully indemnify us against any claim (including solicitor fees) arising out of content you post or otherwise make available on Your Community or your use of Your Community.
Limitation of liability
You agree that, to the maximum extent permitted by law, at no time will we (including our officers, directors, owners, employees, agents, representatives and assigns and the moderators) be liable for any costs, direct or indirect loss or damages, consequential loss, howsoever arising out of your use of Your Community, the content you or other users post or otherwise make available on Your Community (including, but not limited to, damages relating to loss of business, loss of money, telecommunications matters, exposure to any form of virus, bugs or such other malicious code, theft, damages or other losses you or any third party may suffer) regardless of whether the claim is based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise.
Choice of law and location for resolving disputes
You agree that the laws of Scotland govern these Terms of Service and any claim or dispute that you may have against us will be resolved in Scottish courts only.
Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
MichelleC
