Community closure
We wanted to let you know we’ll be closing our Community site on 14 July.
For more information, please read our article

sarah_d

What happens when or if our customer loses capacity?
When or if our customer loses capacity:
  • Our customer will be unable to operate their account.
  • Our customer will
...
Do I need to send the Power of Attorney and identity documents to close an account?
Yes, we will still require all documents to be sent in to allow us to comply with the General Data Protection Regulation...
Why can't I (as attorney) use the credit card after capacity has been lost?
When our customer no longer has capacity, you are unable to spend on their credit card and increase any further borrowing....
How do I query a transaction?
If you don’t recognise a transaction at all, please visit our unrecognised transactions page for more information.
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I don't recognise a transaction on my statement
If you don’t recognise a transaction on your account, you can contact us for assistance. It’s worth considering a couple...
I've purchased goods or services but not received them, can I claim my money back?
If your dispute is about a holiday or trip, then please visit our chargeback page and select 'My dispute relates to Travel/Holidays'....
I’ve cancelled a subscription but the company have taken more payments
If you cancelled a subscription before the transaction(s) debited, we may be able to reimburse you with a chargeback....
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