I am trying to send money from my Tesco savings account to my bank account, which is linked account, but the system say it cannot because "identity.tescobank.com" is not working at this time. How do I withdraw? Its been like this for a week or more and I get the feeling Tesco just dont want to let me take control of my own money. Advice please
Unfortunately, Tesco seem to be dragging their heels in fixing it. The repeated suggestion from support staff here, is to request the transaction via telephone banking, even if telephone banking is not ideal for you.
The ongoing thread is in respect of attempts to add new payee. If you are now having issues sending to an existing linked payee, then this is of even more concern for us all.
Hi
Thanks for the reply and am relieved its just not me. What is more concerning is that I couldnt send money to an existing linked account. I will keep trying and also get in touch with customer services about it.
Hi
Thanks for asking - no the online transfer is still not working. I have submitted a formal complaint about the issue and am awaiting a reply.
Today I call the Customer Services and they told me that Tesco is working at resolving the problem - oh great! The only way I can move it is by telephone banking so thats what I will do and shut it all down.
I will be complaining to the Ombudsman because it simply is not good enough.
Cheers
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28-12-22 10:44@bnewis thiere has been a similar ongoing problem since at least the end of November. See thread:
Just looking
31-12-22 12:04Hi
AmyM
KellyT